Terms and Conditions

General

All parents are required to complete a registration form for each child prior to enrolling with Lote Tree Tuition.
All parents will be provided with a copy of the Terms and Conditions to be agreed prior to registering their child with Lote Tree Tuition.
Lote Tree Tuition has the right to substitute a teacher at any time due to absence through sickness or other. All substitute teachers will hold a DBS check.
Lote Tree Tuition reserves the right to enforce pauses during half terms – this may vary in length. Where possible notice will be given.
Lote Tree Tuition reserves the right to record online sessions.
All materials provided by Lote Tree Tuition are subject to copyright laws and are the exclusive property of Lote Tree Tuition. Any unauthorized reproduction, distribution, or use of these materials without explicit written consent from Lote Tree Tuition is strictly prohibited and may result in legal action.
Lote Tree Tuition reserves the right to update the Terms and Conditions.

Student Conduct

To ensure that all classes are delivered to the highest quality possible pupils must conduct themselves in a disciplined manner whilst taking part in lessons.
We expect all students to have their cameras on unless an exemption has been approved. This is to enhance the interactive nature of sessions and ensure student engagement.
Students are expected to respond promptly to tutor questions.
Students must join the class with their full name shown otherwise they may not be admitted into the session.
Video filters must not be used in class.
Bullying of other students will not be tolerated.

Non Attendance

If a student is unable to attend a class for any reason, a minimum of 48 hours’ notice must be provided via the Student/Parent Portal. Failure to provide this notice will result in the full cost of the session being charged.
If prior notice of absence is not provided, the full session fee will be applied.
All LTT Academy Sessions are chargeable regardless of notice provided.
For 1-to-1 classes, if a student fails to join the session within the first 15 minutes, their attendance will be marked as absent, and the full session fee will apply.
Lote Tree Tuition reserves the right to terminate the registration of students who regularly miss classes without valid reasons or appropriate notice.

Payment Arrangements

Lote Tree Tuition accepts payments weekly and monthly via Direct Debit.

All payments made via our portal will incur a 1.5% Stripe processing fee.

Monthly Payments

Billing periods run from the first week of the month to the last week of that month. This is usually a 4-week period, but on occasion this can be 5 weeks.
Monthly invoices are to be paid on the first day of the month (this will be clearly shown on the invoice).

Weekly Payment

Invoices are issued the week after the sessions have been delivered – a convenience fee of £1 per session is added for those wishing to pay weekly – this is to cover for the additional admin work needed.
Payments by Direct Debit/Stripe are accepted only.
In the event of repeated Failed/Cancelled Payments, Lote Tree Tuition reserves the right to withdraw a child’s place.
Lote Tree Tuition will never charge interest on a payment.

Annual Payments

Annual payments are non-refundable after the first 14 days.

Notice Periods

One to One Tuition

To disenrol a child from One to One Tuition no less than 48 hours written notice must be given.
Once written notice has been submitted, to re-enrol the student must re-register – enrolment fees may be applicable.
Lote Tree Tuition is unable to hold a child’s place in the event they leave and wish to return, at a later date.

LTT Academy Subscription Terms & Conditions

1. Monthly Subscriptions

Monthly LTT Academy subscriptions via Skool.com can be cancelled directly within the app.
To avoid being charged for the next billing cycle, cancellation must be completed before the renewal date.

2. Annual Subscriptions

Annual LTT Academy subscriptions via Skool.com can also be cancelled directly within the app.
To avoid being charged for the next year, cancellation must be completed before the annual renewal date.

3. Refund Policy

KS3, A-Level, GCSE Premium and GCSE VIP subscriptions come with a 7-day satisfaction guarantee.
After the 7-day period, subscriptions become non-refundable. Cancellations can still be made within the app to prevent future charges.
Annual Subscriptions have an extended grace period of 14 days.
All refunds will be subject to a 2.9% + 30c transaction fee deduction.
Customers who have previously received a refund on their membership will not be eligible for any future guarantees, promotional pricing, or discount-related benefits.

4. Missed Cancellations

We are unable to provide refunds for instances where a client forgot to cancel via the app before their renewal date.
Cancellations made mid-subscription will not be refunded if they are outside of the grace period.

5. Missed Sessions

There are no refunds for missed sessions for students enrolled in LTT Academy,

For further information about Skool.com's Terms and Conditions please click here

GCSE Final Exam Sprint — Specific Terms

The GCSE Final Exam Sprint is a fixed-term, one-time payment programme distinct from our standard Academy subscriptions. The following terms apply:

One-time payment. The £500 fee is a single, non-recurring payment. It is not a subscription and will not auto-renew.
Fixed access period. Access to the programme runs from the start date through to 15 June. Access terminates automatically on this date, and no extensions or rollovers are provided.
Non-refundable. The £500 fee is non-refundable in part or in full, under any circumstances, regardless of attendance, engagement, completion, exam outcomes, or any other factor. By enrolling, the parent or guardian acknowledges and accepts that no refund will be issued. Neither the 7-day satisfaction guarantee nor the 90-Day Commitment Guarantee that apply to other LTT Academy programmes are applicable to this Sprint.
No grade guarantee. Lote Tree Tuition makes no guarantee of specific grades or outcomes.
Recordings. Session recordings are available for personal use only and remain accessible until 15 June. After this date, access to recordings ends with no exceptions.
Non-transferable. The Sprint enrolment is for a single named student and cannot be transferred to another student or another LTT programme.

LTT Money-back Guarantee

At Lote Tree Tuition, we are committed to providing exceptional service and ensuring the utmost satisfaction of our customers. We stand behind the quality of our tuition programmes and the expertise of our tutors. With that in mind, we offer a customer satisfaction guarantee:

If, for any reason, you are dissatisfied with our service upon enrolling your child in any of the following subscriptions: KS3, A-Level (all subjects), GCSE Premium and GCSE VIP, we will gladly provide a full refund. Our money back guarantee allows you to request a refund within 7 days of starting our tuition programme. We believe this timeframe provides a reasonable opportunity to assess and experience the benefits of our service.
Please note that the refund will be limited to any fees paid for the first 7 days of tuition.
The GCSE Final Exam Sprint is excluded from this guarantee — see GCSE Final Exam Sprint — Specific Terms.

We value your trust in Lote Tree Tuition and strive to address any concerns or issues promptly to ensure your satisfaction.

Your satisfaction is our priority, and we are dedicated to continuously improving our offerings to meet your educational needs. We appreciate your feedback and welcome any suggestions or concerns you may have.

Together, we can create an exceptional learning experience for your child.

LTT Academy – 90-Day Commitment Guarantee

We offer a 90-Day Commitment Guarantee for students enrolled in the LTT Academy GCSE Programme. It is designed for families who are willing to fully commit to the system — because the system only works with full participation.

What this guarantee covers: This is a guarantee that a fully committed student will progress through the LTT GCSE programme content over the 90-day period. It is not a grade guarantee, a mock result guarantee, or a guarantee of any specific external outcome. It is our commitment that the system delivers when it is followed.

📌 To be eligible for a full refund, the student and parent must meet ALL of the following:

Student Enrolment Form completed on Day 1 of enrolment. The form must be submitted in full within 24 hours of the enrolment date. Failure to submit voids the guarantee.
Attend 100% of weekly live sessions (12 out of 12 in the 90-day period). Missed sessions must be pre-notified in writing at least 24 hours in advance AND the recording must be watched within 48 hours, with timestamped notes submitted on Skool.
Attend all scheduled drop-in support sessions provided during the 90-day period.
Complete and submit 100% of assigned homework via the Skool platform, posted correctly under the relevant homework post for each assignment. Homework assigned after the student's enrolment date must be submitted on time — i.e. before the live session it is due ahead of. Where a student joins mid-programme, all prior homework covering content taught before their enrolment must be caught up and submitted before the end of the 90-day period. Submissions must meet a minimum quality standard: blank, one-line, or clearly incomplete submissions do not count. Homework posted in the wrong thread does not count.
Post completed past paper question sets in the designated "Past Paper Practice 💪" thread for every topic covered since enrolment, with full working shown.
Camera on and active participation in every live session, demonstrated through consistent engagement (monitored via chat logs, Zoom attendance data, and tutor feedback).
Implement all tutor-issued action steps within the timeframe given, evidenced on Skool.
Concerns must be raised in writing within 14 days of them arising, giving LTT a reasonable opportunity to address them before the 90 days ends. Refunds will not be granted where concerns were withheld until the end of the period.

🚨 Guarantee Exclusions

This guarantee does not apply where:

The programme has been formally identified as unsuitable for the student's individual learning needs during the suitability review at enrolment.
The student unenrols, pauses, or leaves the programme before the end of the 90-day period.
The student or parent has previously exercised this guarantee (see Re-Enrolment Clause).
Any of the participation requirements above have not been met in full.

🔄 Re-Enrolment Clause

Students who have previously exercised this guarantee and received a refund may not re-enrol into the programme unless the previously refunded amount is repaid in full, in addition to standard enrolment fees at the time of re-enrolment. The guarantee is one-time-use only and does not reset on re-enrolment.

⏳ Refund Request Procedure

Refund requests must be submitted in writing within 7 calendar days after the 90-day period ends. The request must include the student's full name, date of enrolment, and documentary evidence that every criterion above has been met. The burden of proof sits with the claimant. Refunds will be processed within 14 business days if approved.

🎯 Decision Authority

All refund decisions are made solely at the discretion of LTT Academy. Progress is defined as demonstrable progression through the LTT GCSE programme content, assessed by comparing the student's lesson performance, engagement, and content mastery at the start of the 90-day period against the end of the period. This assessment is conducted by LTT tutors using lesson records, tutor observations, homework and past paper submissions, and Zoom participation data. LTT reserves the right to audit all such records as part of any refund decision. The judgment of LTT tutors on progression is final.

Failure to meet any participation requirement above renders the guarantee null and void.